Fiverr Customer Service Skill Test Answers 2022 - Latest Update
We have shared most important skill test answer of Fiverr customer service 2022. Here is Fiverr Customer Service skill Test Question and Answers 2022. Latest Update. I hope in this test you will get 10/10. So, Don't waste your time and lets get started..... If you have any question of our service then please contact us. We are always here for help you....
Q 1. How are you able to add the non-public touch of a phone interaction to an email exchange with a customer?
By using the customer’s name rather than saying Dear Customer.
By using your own name rather than something like “The Support Team.”
By using emoticons and casual words like Hey buddy, BRB, BTW, etc.
a and b
b and c
a, b and c
Q 2. How would you accommodate a customer who is unhappy thanks to their own fault but insists that you just solve the matter to their satisfaction?
Advise them to be more careful within the future.
Apologize for the inconvenience but tell them that you just are unable to assist because that’s the corporate policy.
Tell them you value them but they will explore other service providers.
Tell them that personally, you would like to assist them but that you simply can’t go against the corporate policy.
Consider the sentence given below and choose the choice that best answers it.
Q 3. When providing customer service, it's important to recollect that every customer is different and should be treated differently.
It’s true that every customer is different but providing personalized service all the time drains resources.
Providing personalized service makes the customer feel special and creates loyalty.
Personalized service is that the norm. It’s done because everybody does it, not because it's any benefits.
Each customer isn't different. many shoppers are identical. So, personalized service has no special value.
Q 4. Which of the subsequent are ways to make an excellent relationship with a customer?
Under-promise and over-deliver.
Always reply to a customer’s emails whether or not you can not fulfill what they're posing for.
Establish a private rapport, using language and terms you'd for an in depth friend.
a and b
b and c
Q 5. what's customer profiling?
Reporting customer data to government agencies
A customer filling during a profile online
Using customer data to work out an overall company marketing campaign
Using a series of knowledge points to position customers into groups and tailoring their experience together with your company
Q 6. Why do customers feel the requirement of some control in working to resolve a problem with a company?
They feel they're getting more for his or her money.
Customers feel that this fashion, they will get whatever they require, a minimum of temporarily.
It ensures the customer will buy again.
It puts them in an exceedingly positive mood and allows them to assist guide the resolution
Q 7. What is never-ending improvement plan?
A predetermined decide to continually help the staff keep themselves informed of the company's latest initiatives so as ultimately to form themselves better at customer service
A plan to teach the patron about the products
A plan to assist the management understand the customers' needs better
A predetermined conceive to help the workers learn more about the company's financial situation and also the company's must perform better
Q 8. At which stage is it important for a business to stay track of what its customers need?
Start-up stage
Growth stage
Established stage
Every stage
Q 9. Which of the subsequent would be the most effective thanks to offer customer service online?
To make a form people can submit available online
To supply answers to FAQ's online
To make live chat with company representatives available 24/7
To make company signaling available online
Q 10. All of the subsequent are essential elements of meeting customer expectations EXCEPT:
Transparency
Trust
Company profitability
Empathy
Q 11. What would be the 2 needs of a customer when visiting a subject park?
Safety and Fun
Accuracy and Certainty
Efficiency and Seriousness
Low cost and Tranquility
Q 12. What is meant by inflection?
The accent you talk in, betting on your country
The highs and lows of your voice, which let the customer know the way interested you're in reproof them
The pace at which you speak, which lets the customer know if you're in an exceedingly rush or not
The general attitude you convey to a customer
Q 13. How should a customer service strategy plan be distributed to the employees?
By sending a mass email
By telling only people who directly accommodate the shoppers
By emphasizing the management's commitment to the plan at a company-wide meeting
It should be confined to the highest management.
Q 14. Which of the subsequent would a customer not expect from a customer service agent?
Discretion
Rudeness
Effectiveness
Authenticity
Q 15. Why is it important to possess fast response times to customer queries/complaints?
It shows the customer that you just care.
It prevents the customer from contacting you over the identical issue through different channels
Both 1 and 2
Neither 1 nor 2
Q 16. Which of the subsequent are mistakes to avoid when communicating with a customer over email?
Sending the e-mail on faith it for grammar mistakes
Not writing an appropriate subject line
Using jargon which the customer might not be conversant in
1 and 2
2 and 3
1 2 and 3
Q 17. Question: Which of the subsequent may be a customer need?
Premium pricing
Experienced management
Friendly customer service
Growing financial performance
Q 18. Which of the subsequent responses can have a negative impact on an angry customer?
Asking the customer to come back back after they have calmed down.
Explaining the simplest solution you've got for them at the instant.
Letting the customer vent and settle down.
Expressing your regret over the inconvenience faced by them.
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